COVID-19: Our Dealership Care Plan

The Government of Alberta has declared businesses in the automotive industry, including Okotoks Ford Lincoln as essential.  Our store remains open but with reduced hours of operation and with additional precautions.

The health and safety of our customers and staff is paramount at Okotoks Ford Lincoln.  Our dealership remains open for both sales and services.  Here is some important information on our response to the COVID-19 pandemic.

  • We have significantly increased the sanitization and cleaning of all high touch areas including door handles, chairs, desks and customer waiting areas, using hospital grade disinfectants

  • All staff are practicing increased hand-washing

  • All staff are maintaining two metre social distancing, including no hand-shaking or direct personal contact

  • Any staff member feeling ill has been told not to come into work

  • All staff who have recently returned from international travel are in mandatory 14-day self-quarantine

  • We have suspended drop-off of sporting equipment for KidSport

  • All our vendors and suppliers have been advised to follow our protocols

  • Customers feeling ill should not come to the dealership

  • A team member will pick-up and drop off your vehicle for your service appointment

  • Our Customer Shuttle service continues but is limited to one customer per trip or up to three customers for 10 seater vehicles

  • Call centre staff are here to serve you in a timely fashion

  • We sanitize every vehicle before and after servicing

  • Pay your invoice by phone

  • Shop online 24/7/365 – our full inventory is available for viewing

  • Our sales team are available for video chats and virtual vehicle walk-throughs

  • Financing and pre-approvals can be completed online, credit card payments can be accepted by phone

  • A member of our dealership team can deliver your vehicle to your door