Growing to Serve Customers Better - Okotoks Ford
After a year of construction, Okotoks Ford Lincoln is proud to have opened the doors on their amazing new home designed to offer the best in customer service.
More than triple the size of the existing facility, the new dealership features a spacious 10 vehicles showroom, an amenity-rich waiting area, a community room, and a drive-through service area.
"Customers can pull up to our drive-through service area, with high-speed doors that automatically open, meet with a service advisor and talk about what their vehicle needs for servicing," says Okotoks Ford Lincoln Sales Manager Ken Brown, adding that customers can point out all of their service needs in climate-controlled comfort.
Okotoks Ford Lincoln has also increased it's service area to 20 active service bays from 10. "We're doubling our service capacity," Brown says. "The new shop is going to be state-of-the-art, with all of the latest technology."
This dealership will improve the customer experience and is more comfortable for customers as well as staff. New car owners can explore and learn about their new vehicle's features without facing the elements, in the dealership's two new delivery pods. Gone will be the days of standing in 2 foot snow drifts with your sales person as they try to show you the exciting features of your brand new vehicle.
"Our new customer lounge has a fireplace, comfortable chairs, and a 60-inch television mounted on the wall," Brown says. "There is also a great new coffee bar for customers."
The old dealership building has been given a new life, with renovation and a facelift. It will be home to our new Quick Lane which will offer speedy oil change and lube service. This will also be home to a much expanded detail center which will offer complete automotive detailing services. The current sales area will also be renewed and will become home to the Okotoks Ford Lincoln used vehicle sales department.
"It's amazing, it's been a long time coming," Brown says. "Okotoks growth has led our growth, and the time has come for our dealership to reflect that. We won’t forget our humble roots however and will continue offering a real personal approach ensuring our customers get the service they deserve."
New to the dealership is the addition of a community room, Brown says. This space will be available for clubs and organizations to use, free of charge.
This fall, Ford celebrates a century of producing cars on the assembly line. From the classic Model T, which customers will see proudly displayed high above the showroom floor, to the latest industry leading vehicles; Okotoks Ford Lincoln will continue to serve Okotoks and the surrounding Foothills for many years to come.